Refund & Cancellation Policy

1. Scope

This policy covers purchases made directly from Headkey Software Technologies Private Limited for our apps and services. Each app also shows its own Refund & Cancellation Policy before you pay. If the app's policy gives you more than this page does, the app's policy applies.

2. What you can buy

• Subscriptions (monthly or yearly plans), listed on our Pricing page.
• One-off purchases such as credit packs, coins, boosts, passes, reports and marketplace items.
• Services such as software development or digital marketing, under a separate written agreement.

3. Refunds

• Not delivered, or charged twice: if you were charged but didn't receive what you paid for, were charged twice, or were charged after you cancelled, we refund in full if you tell us within 30 days.
• Subscriptions (with admin approval): when you cancel, you can ask for a refund of the unused share of the current billing period. The suggested amount is the price without GST (18% GST removed for Indian payments), multiplied by the unused share of the period, minus five times the AI cost you used in that period, minus any partial refund already paid for the same period, never below zero. Approving it ends the plan straight away. You can cancel at any time to stop the next renewal even if you do not ask for a refund.
• Credits, coins, boosts and passes: only unused credits (or unused units) are refundable, at the price without GST, with admin approval. Used units are not refundable, except in the not-delivered or charged-twice cases above. Unused credits can't be exchanged for cash.
• Marketplace items bought from other users follow the app's marketplace rules, including refunds for items removed for infringing someone's rights.
• Services under a contract follow the refund terms in that contract.

4. Cancelling a subscription

Cancel in the app's Billing, Plans or Settings screen. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Apps sold through the Apple App Store or Google Play must be cancelled in your store account settings.

5. App Store and Google Play purchases

Purchases made through Apple or Google are billed and refunded by them under their own policies. Request those refunds from Apple (reportaproblem.apple.com) or Google Play.

6. How to ask for a refund

Email info@headkeysoftwaresolution.com from your account email with the app name and the order or payment ID. Approved refunds go back to the original payment method, usually within 5–10 business days (UPI and wallets are often faster).

7. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law. Complaints can also be sent to our Grievance Officer, Suhas Raju, at info@headkeysoftwaresolution.com.